Frequently Asked Questions (Billing)

Here you will find the most frequently asked questions about invoicing

How do I change my bank account number or telephone number?

You can change your bank account number or telephone number yourself under settings in the app or on the website.

When will I receive my invoice?

Your invoice will be ready in your account on the app or website at the beginning of the next month.

I got a reminder to pay

In this case, you may have overlooked a transaction according to our records. Please check whether you have paid all invoices. If you have paid all invoices, please contact us by sending a message in the app.

How can I change my address?

You can change your address by logging into "My environment" on the app or website.

How can I pay the bill if my direct debit is off?

You can pay the bill by transferring money to our account number NL28 RABO 0139 8504 65, TNV Involtum Services BV, with the invoice number as description. You can also pay via the website. 

I have paid my invoice, but I still get a reminder that I have an outstanding invoice. What should I do?

It will take a few days for your payment to be processed. If the money has been debited from your account, it can take up to 5 days before the payment is processed. In those 5 days, you might receive a payment reminder. It is best to wait 5 days and then contact us by sending a message in the app. 

Too much money has been debited

It is possible that you stopped your consumption too late. In that case, you must send a message in the app so that we can adjust this manually.

I paid double. What should I do?

If you have paid twice, it is best to send a message in the app. Our accounting department will then help you further and refund the amount if there is really double payment.

I paid with the administrator and in the app. What should I do?

This also counts as a double payment. Then send us a message in the app and we will solve it for you.

I see an extra line on the invoice with port dues. What is this?

On your invoice, you will see a line with 0% VAT and some extra money will be invoiced. This is the tourist tax.

Frequently Asked Questions ("It doesn't work")

Here you will find the most frequently asked questions about services that do not work

Power does not turn on

  • Are all the fuses and switches switched in the right direction? The differential circuit breaker should be switched to red for example.
  • If every fuse and switch is in order, check if other connectors also lack power. Then there is a problem with the main fuse. Contact the administrator for assistance.
  • At some locations you can check if the connector has power with a small light attached to it.

If there are still problems, contact the administrator or send us a message in the app.

Water does not turn on

In the winter months and up to the spring, the municipality may have turned off the main tap due to the fear of damage from frost. If this is not applicable, please contact the administrator. If necessary, also contact us by sending a message in the app, and we will contact the administrator. If you turn on the water and do not take anything, you will not be charged. You will only receive an invoice when you actually use drinking water.

Where can I find the pin codes for the sanitary facilities?

The PIN codes for the sanitary facilities will be sent to you by SMS. Activation messages may be merged with the plumbing PIN message, so make sure to read all of your text messages carefully. If you really can't find them, you can send us a message via the app.

My power has been turned off automatically. What happened?

Sometimes users forget to turn off the delivery, so they end up continuing to use power on their account. To prevent such unpleasant surprises for you, we automatically switch off the power supply when no consumption has been measured for a number of hours. This happens after 6:00 PM.

Do you want to make sure that the power does not go out while you are lying on? Connect an energy-saving lamp or other minimum-consumption device!

I have caused a short circuit and the residual current circuit breaker (differential circuit breaker) has tripped. What should I do?

Remove the plug from the socket of the pole and make sure that the short circuit is cleared. Then switch the earth leakage circuit breaker back on and plug your plug back into the socket. The RCD is turned on when it is red.

Frequently Asked Questions (General)

Here you will find the most frequently asked general questions

How can I check my usage?

The history of your usage can be found in the AanUit.net app or website. Your consumption is also shown on the invoice that will be sent to you by email if you pay by direct debit. 

What activation methods are there?

There are several methods to activate an AanUit.net point:

- You can activate a delivery via the website ( https://www.aanuit.net ) 

- You can activate a delivery via the AanUit.net app on your mobile phone or tablet (only available for iOS or Android devices) 

What can you do with the app?

The app allows you to start and stop sessions, view your transaction history, and adjust your notification settings.

For which systems is the app available?

The app is available for Apple and Android devices.  

There is currently no app for Windows phones and Blackberries. There is, however, a well-functioning (mobile) website for all devices. If you go to www.aanuit.net with your device, you will arrive at a mobile website that works just as nicely as an app.

Are the login details for the app and the website the same?

Yes, the login details for the app and the website are the same.

I can't log in

If you are unable to log in, please check whether your login details have been entered correctly.

If this is the case, click on "forgot password". You will then receive a new password by email, which you can use to log in again.

What kind of connections are there?

There are different types of connectors with different plugs. You can see which connections are available on the column and wall socket.

Where can I find the connector number?

The connector number of an AanUit.net point can be found on the kiosk or on the quay.

What happens if I forget to turn off a session?

Turn off the session and send a message via the app with an explanation regarding when you have left.

How do I turn off text messages and emails?

In your "My environment" (after logging in) you can adjust your settings.

How many connectors can I use at the same time?

You can only use 1 connector at a time as an individual. If you are a company, please contact us by sending a message in the app or on the website after logging in.

Forgot your password?

Your password must contain at least 8 characters.

Please type the email address you have registered with us and choose a new password of at least 8 characters.